Privacy Policy
By using this site or interacting with us, you agree to the practices described in this policy.
Who we are
Company Name: Xentra Digital Sdn. Bhd.
Company Registration No.: 202501033912 (1635322-V)
Business Address: Kompleks Mahkamah Kota Kinabalu, No. 1, Jalan Kebajikan, 88300 Kota Kinabalu, Sabah, Malaysia.
Introduction
Xentra Digital Sdn. Bhd. is committed to protecting the privacy of individuals who visit our website and engage with our digital services. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or providing personal information, you consent to the terms outlined in this policy.
Information We Collect
We may collect personal data, including your full name, email address, contact number, company name, business address, and any other information you voluntarily provide through our contact forms, quotation requests, or email communications. We may also collect technical information such as your IP address, browser type, device information, operating system, time zone, and website usage data. This data may be collected using cookies, analytics tools, and server logs.
How We Use Your Information
We use your data to provide services, respond to inquiries, issue invoices, send administrative updates, manage support, and improve our website and offerings. If you have provided consent, we may also use your contact information to send newsletters or promotional messages related to our services. All data processing activities are carried out with legitimate interest, contractual obligation, or legal compliance in mind.
Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may disclose your data to trusted third-party vendors who assist in hosting, data processing, email delivery, analytics, or customer service. These parties are bound by confidentiality agreements and only process your data on our instructions. We may also disclose information if required by law or to comply with legal processes or enforcement requests.
Data Security
We implement appropriate security measures to protect your data against loss, unauthorised access, alteration, or disclosure. Our security protocols include server-level protections, SSL encryption, firewall systems, restricted staff access, and regular data backups. Despite these efforts, no system is immune to all risks, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your data only as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable legal and regulatory requirements. Business-related documents such as invoices and account records may be retained for up to seven years for tax and audit purposes. General inquiries and communications may be stored for a shorter period, unless ongoing support or project continuity is required.
Your Rights
You have the right to request access to your data, to correct inaccurate or outdated information, to withdraw previously given consent, and to request deletion of data where legally permitted. You may also request to restrict or object to certain types of data processing. To exercise any of these rights, please contact us at info@xentradigital.com with a clear description of your request.
Cookies and Website Tracking
Our website uses cookies to enhance user experience, analyse traffic, and improve functionality. Cookies are small text files stored on your browser that may identify your session and preferences. You may disable cookies via your browser settings, but doing so may affect how certain features of the site operate.
Third-Party Links
Our website may contain links to other websites not operated by Xentra Digital. We are not responsible for the privacy practices or content of these third-party websites. We advise users to review the privacy statements of any linked sites before submitting personal information.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data from a child has been submitted, we will take steps to delete the information promptly.
Updates to This Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be published on this page and take effect immediately upon posting. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Contact Information
If you have questions about this Privacy Policy, or if you would like to make a data request or submit a complaint, please contact us:
Xentra Digital Sdn. Bhd.
Kompleks Mahkamah Kota Kinabalu
No. 1, Jalan Kebajikan
88300 Kota Kinabalu, Sabah, Malaysia
Email: info@xentradigital.com
Phone: +60 88 755 797